Privacy Policy
Effective Date: July 29, 2025
Last Updated: July 29, 2025
Thank you for visiting our website! At Chen Holdings Group, LLC ("Observr," "us," "we," or "our"), we know that you care about what happens to your information. That is why we created this Privacy Policy ("Policy") so that you can learn how and why we collect, use, and share information about you.
Table of Contents
When this Policy Does and Does Not Apply
What Personal Information Chen Holdings Group Collects
How Chen Holdings Group Uses Personal Information
How Chen Holdings Group Shares Personal Information
Data Retention
Your Rights
Web Analytics
How Chen Holdings Group Protects Your Personal Information
International Considerations
Children
Do Not Track Signals and GPC Signals
Changes to the Privacy Policy
How You Can Contact Chen Holdings Group with Questions
1. When this Policy Does and Does Not Apply
1.1 What this Policy Covers
This Policy applies to tryobservr.com (the "Site"), regardless of how you access it. Chen Holdings Group may provide you or others with certain information services through its application programming interface (API) or this Site (each, a "Service"). Regardless of how you access the Services, this Policy applies.
Our Services involve certain personal information, whether processed online or offline. By "personal information," we mean any information that identifies you, such as your first and last name, address, email address, and telephone number.
1.2 Whom this Policy Covers
The information we collect depends on the type of relationship you have with us. We intend to collect personal information only from those with the following relationships with us:
• "Candidates," which are individuals on whom Chen Holdings Group received information in connection with your or a Customer's use of the Site or Services.
• "Customers," which are businesses or individuals with whom we have a customer agreement allowing for use of the Services.
• "Site Visitors," which are individuals, Candidates, or Customers accessing our Site.
• "Workers," which are Chen Holdings Group employees, contractors, directors, or officers.
If you are a Worker, please review our separate notice to learn more about how we process your personal information. Relatedly, if you are an employee, you can also read our internal Chen Holdings Group Employee Handbook. If you reside in California, you can read our California Privacy Policy for more information about how we process your personal information.
1.3 What this Policy Does Not Cover
Although we might provide links to unaffiliated websites, this Policy does not apply to your use of those sites. If you follow links to such sites, we recommend that you review their privacy policies since they might be different from ours. Chen Holdings Group is not responsible for unaffiliated sites' privacy or data security practices or policies.
Relatedly, Chen Holdings Group might use chatbots or other communication tools at certain locations on the Site to facilitate interactions between you and Chen Holdings Group. Because Chen Holdings Group uses vendors to provide these services, those vendors might record and store any information you disclose to them through those services. Therefore, that information is subject to those outside vendors' privacy policies. Chen Holdings Group is not responsible for those outside vendors' privacy policies or practices.
1.4 When State Privacy Laws Might Not Apply
This Policy is intended to comply with applicable privacy laws. However, certain state privacy laws might not apply to certain information we collect, use, or disclose. For example, the California Consumer Privacy Act might not apply to certain personal information we collect, use, or disclose in our role as a service provider to our Customers or in our role as a consumer reporting agency under the Fair Credit Reporting Act.
2. What Personal Information Chen Holdings Group Collects
2.1 Information You Provide to Us
We collect personal information that you voluntarily provide to us, such as when you:
• Create an account or profile
• Request information about our Services
• Contact us with questions or feedback
• Apply for employment with us
• Participate in surveys, contests, or promotions
• Use our Services
The types of personal information we may collect include:
• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Business Information: Company name, job title, industry, business contact information
• Identity Verification Information: Government-issued identification numbers, date of birth
• Background Check Information: Criminal history, employment history, education records, credit information, driving records, professional licenses
• Payment Information: Credit card numbers, billing address, payment history
• Communication Information: Messages, feedback, survey responses
2.2 Information We Collect Automatically
When you visit our Site or use our Services, we automatically collect certain information, including:
• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click-through rates, search terms
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
2.3 Information We Receive from Third Parties
We may receive personal information about you from third parties, including:
• Data Providers: Criminal records, employment verification, education verification, credit information
• Business Partners: Information from companies that integrate with our Services
• Public Records: Publicly available information from government databases
• Social Media: Information from social media platforms when you interact with our content
3. How Chen Holdings Group Uses Personal Information
We use personal information for the following purposes:
3.1 To Provide Our Services
• Conduct background checks and generate reports
• Verify identity and eligibility
• Process payments and manage accounts
• Provide customer support
• Communicate about our Services
3.2 For Business Operations
• Improve and develop our Services
• Conduct research and analytics
• Ensure security and prevent fraud
• Comply with legal obligations
• Protect our rights and interests
3.3 For Marketing and Communications
• Send promotional materials and updates
• Personalize your experience
• Conduct surveys and market research
• Analyze usage patterns and preferences
4. How Chen Holdings Group Shares Personal Information
We may share personal information in the following circumstances:
4.1 With Service Providers
We share information with third-party vendors who help us provide our Services, including:
• Data processing and storage providers • Payment processors • Customer support providers • Marketing and analytics providers • Security and fraud prevention providers
4.2 With Customers
We share background check reports and related information with the customers who requested them, subject to applicable law and consent requirements.
4.3 For Legal Compliance
We may disclose information when required by law or to:
• Comply with legal process or government requests • Protect our rights, property, or safety • Investigate potential violations of our terms • Prevent fraud or other illegal activities
4.4 In Business Transactions
We may share information in connection with mergers, acquisitions, or other business transactions.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on:
• The type of information • The purpose for which it was collected • Legal and regulatory requirements • Business needs and practices
6. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
• Access: Request a copy of your personal information • Correction: Request correction of inaccurate information • Deletion: Request deletion of your information • Portability: Request transfer of your information • Restriction: Request limitation of processing • Objection: Object to certain processing activities • Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
7. Web Analytics
We use web analytics services to understand how visitors use our Site. These services may collect information such as your IP address, browser type, pages visited, and time spent on our Site. We use this information to improve our Site and Services.
8. How Chen Holdings Group Protects Your Personal Information
We implement appropriate technical, administrative, and physical security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest • Access controls and authentication • Regular security assessments and monitoring • Employee training on data protection • Incident response procedures
9. International Considerations
Our Services are primarily intended for users in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.
10. Children
Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Do Not Track Signals and GPC Signals
Some browsers include a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to Do Not Track signals.
12. Changes to the Privacy Policy
We may update this Policy from time to time. When we make changes, we will post the updated Policy on this page and update the "Last Updated" date. We encourage you to review this Policy periodically to stay informed about our privacy practices.
13. How You Can Contact Chen Holdings Group with Questions
If you have questions about this Policy or our privacy practices, please contact us:
Chen Holdings Group, LLC
555 West 38th Street 2214 New York, NY 10018
Email: info@tryobservr.com
Phone: +1 929 690 6020